At Mudrex, we believe that investors deserve complete freedom in the way they invest in crypto. And our priority is to make your crypto journey seamless and secure. We support crypto withdrawals across 350+ cryptocurrencies and transferring your funds to another wallet is straightforward. To access this service, users are required to complete the KYC and Enhanced Due Diligence (EDD) process after you make your first withdrawal request.
To ensure the safety of your funds, Mudrex enforces a 14-day cooling period for new users to help prevent fraud and unauthorized transactions on the platform. You should ideally also use this period to complete your Enhanced Due Diligence (EDD) process to withdraw funds on Mudrex.
Below, we will walk you through the steps to withdraw any crypto from Mudrex. Once you’ve downloaded the app and completed your KYC, follow this step-by-step guide to get started.
Step-by-Step Guide to Withdraw Crypto on Mudrex
- Go to Your Portfolio or Coins Page
2 .Select Send Coin
3. Choose the Coin to Send
4. Enter Transaction
- Amount: Enter the amount you want to withdraw.
- Network: Select the correct blockchain network (e.g., Ethereum, Binance Smart Chain). Choosing the wrong network can lead to losing your funds.
- Recipient Address: Enter the wallet address of the recipient. Double-check the address to ensure it is correct. Verification may take a few minutes. New or unused addresses (over 7 days) will require re-verification.
5.Confirm the Transaction
6. Once done, you will receive an OTP on the email for the verification. After which there will be an Enhanced Due Diligence (EDD) process after successful completion, you will be able to withdraw your funds.
If your crypto withdrawal request has been rejected, we may either decline it or request additional details to process the withdrawal for you.
PS: You can also find the Option to Start Your EDD Verification on the profile section here:
How to Enable Crypto Withdrawals Faster?
To speed up the process, follow these verification steps:
- Get started with your EDD process immediately through the app after finishing your KYC.
- You will find the EDD option on your profile section. On the top left corner of your home section, you will find an icon with your initials. Click on that to visit the profile section. Once there, find “Due Diligence” under the payments section. You need to complete this step in-order to be eligible for crypto withdrawals.
- Ensure all details are correct to avoid delays.
These steps are mandatory for all users to meet regulatory compliance requirements.
Already completed your Enhanced Due Diligence? What’s the process?
If you’ve already completed your Enhanced Due Diligence (EDD) successfully, you can withdraw without going through the process again. However, if you wish to upgrade your withdrawal limit, you will need to repeat the process. You can learn more about the limits here.
To check your current limits, simply open the app, go to your profile and select the transaction limits option. You will find all the details about your current level there.
Fees for Crypto Withdrawals on Mudrex
When withdrawing crypto on Mudrex, two types of fees apply:
- Network Fee This is the fee paid to miners or validators who process and secure the transaction on the blockchain. Mudrex doesn’t control this fee, and it varies depending on network traffic and blockchain used to transfer your crypto.
- Mudrex Platform Fee Mudrex charges a 2% platform fee on the transaction amount to meet the compliance and infrastructure requirements.
The total fee due (network fee + Mudrex platform fee) is shown upfront during the transaction for transparency.
Tips for Easy Crypto Withdrawals
- Double-Check Wallet Addresses: Ensure the recipient’s wallet address is correct. Mistakes can lead to permanent loss of funds. You can save addresses for the future to enable seamless withdrawals.
- Choose the Right Network: Match the network with the recipient’s wallet to avoid issues. Make sure to send your crypto to the right network/chain, else you may lose that crypto permanently. As a single cryptocurrency can exist on multiple chains, please ensure to check twice before placing any requests.
- Complete Verification Early: Submitting your KYC details in advance ensures withdrawals are enabled without delays.
Conclusion
Mudrex makes withdrawing crypto simple, secure, and transparent. By following the steps above and keeping security tips in mind, you can transfer your funds without any hassle.
If you need help, Mudrex’s support team is always available at Help@mudrex.com
Happy Investing & Trading!
