Privacy Policy

SECTION 1 – GENERAL CONSENT

This privacy policy (“Privacy Policy”)provides You with details about the manner in which Your data is collected, stored & used by US. Throughout this Privacy Policy, the capitalized terms  "Mudrex" "We", "Us" and "Our" refers to:

Mudrex TR Holdings UAB legal entity code 306070243, address Vilnius, Laisvės pr. 60, Republic of Lithuania, for Users who are residents of Lithuania, European Union and supported countries;

RPFAS Technologies Private Limited, having registration number 109384 for Users who are residents of India;

its affiliates, holding and assigns, and the terms  “User”, “You”, “Your”, and “Yourself”  refer to the users of the Online Platforms whose Personal Information is being collected in accordance with the terms of this Privacy Policy.

The underlying technology in the Online Platforms is owned by Mudrex INC., a Limited Liability Company having legal code : 7211681, which has licensed the Online Platform to Mudrex TR Holdings UAB and RPFAS Technologies Private Limited, to operate and provide Services on the Online Platforms.

You are advised to read this Privacy Policy carefully. By registering on the Online Platforms (as defined below), using any medium: mobile app, website, web app, mobile site or otherwise, You permit Us to use & disclose Your Personal Information (defined below) in accordance with this Privacy Policy by providing Your consent to this Privacy Policy. If You do not agree to the terms of the Privacy Policy, please do not use or access the Online Platforms.

Mudrex is committed to protect Your Personal Information and would endeavor to protect such information from unauthorized use. This Privacy Policy applies to all applicants/customers including online applying for Services from/through Mudrex or using Our website https://www.mudrex.com or any other web/mobile application of Mudrex (such website and/or web/mobile applications referred as  “Online Platforms”).  You may be required to give us your personal data (including any sensitive personal data) while creating a User Account, or during your continued use of Our Online Platforms.

The terms and conditions of Online Platforms use as mentioned in ‘Policy on Online Platforms Use of Mudrex’ (“Terms of Use”) as amended from time to time is incorporated herein by way of reference.

SECTION 2 – TYPE OF INFORMATION COLLECTED

When You use the Online Platforms, We collect, store and process Your Personal Information which is provided by You from time to time in accordance with the provisions of the General Data Protection Regulation (GDPR), Data Protection Act and Digital Personal Data Protection Act, 2023. This allows Us to provide services and features that most likely meet Your needs, and to customize the Online Platforms to meet Your requirements and make Your experience safer and easier. We collect Personal Information from You that We consider necessary for achieving this purpose.

Once You create an account (register) on the Online Platforms and give Us Your Personal Information, You are not anonymous to Us. Wherever possible, We indicate which fields are required and which fields are optional. If You are unable to provide the information We need, We may not be able to provide You with the product or service You have requested.

INFORMATION THAT WE COLLECT FROM YOU WOULD INCLUDE:

In order to determine Your eligibility and enable the products/Services offered on the Online Platforms for You, We collect and process certain categories of Personal Information belonging to You, including the following:

Individual customers:

• Identification Details  – Name, which are used for the purposes of registering your valid profile with the Online Platforms.
• National Identifiers 7nbsp; – Any government issued identity card details, is used for the purposes of mapping your identity with the profile so created and registered with, by you.
• Correspondence Details  – E-mail Address, Phone Number, Postal Address, which are used for the purposes of communicating with you, resolving your queries and provisioning of other support services. In case you participate in our surveys, you may also provide us with additional information out of your own accord.
• Financial Data  – Bank Account Details, Tax Identification Details, Digital Assets information including but not limited to any wallet address or details, which are used for the purposes of enabling and effecting transactions on the Online Platforms.
• Location Data  – we may seek your location data for providing certain Services or in order to enable you to access certain features of the Online Platforms or in the event we suspect any fraudulent transactions.
• Additional Personal Information or documentation at the discretion of our Compliance Team.
• Any other information which you may provide to us during customer-support conversations, surveys, or for assistance in case of matters related to law enforcement, investigations.

Corporate Customers:

• Corporate legal name (including the legal name in local language).
• Incorporation/registration Information.
• Full legal name of all beneficial owners, directors, and legal representatives.
• Address (principal/registered place of business and/or other physical locations).
• Proof of legal existence.
• Description of the business.
• Percentage of ownership for Individual/corporate owners.
• Contact information of owners, principals, and executive management (as applicable).
• Proof of identity (e.g., passport, driver's license, or government-issued ID) for significant individual beneficial owner of the institutional customer entity.
• Personal Information for each entity's significant beneficial owner of the institutional customer entity (see the "Individual Customer" section above for details on what Personal Information we collect for individuals)
• Source of wealth/Source of Fund.
• Amount of investment projected to be injected in our products.

We collect the above-mentioned Personal Information and information obtained through use of Cookies for the following purposes of:

(i) to create Your login credentials or establishing Your account on the Online Platforms;

(ii) to provide and improve Mudrex’s Services and features on the Online Platforms that You request;

(iii) to resolve disputes and troubleshoot problems;

(iv) to help promote a safe service on the Online Platforms and protect the security and integrity of the Online Platforms, Mudrex’s Services and the Users;

(v) to inform You about online and offline offers, products, services, and updates;

(vi) to customize Your experience on the Online Platforms or share marketing material with You;

(vii) to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Online Platforms;

(viii) to enforce and inform about Our Terms of Use;

(ix) to process and fulfill Your request for Mudrex’s Services or respond to Your comments, and queries on the Online Platforms;

(x) to contact You;

(xii) to communicate important notices or changes in Services provided by Mudrex, use of the Online Platforms and the terms which govern the relationship between You and Us; and

(xiii) for any other purpose after obtaining Your consent at the time of collection.

We may obtain some of Your information including Personal Information from third parties or from publicly available sources. The third parties from who We obtain Your information include Our business partners, independent service providers, and from credit reference agencies and credit bureaus on Your behalf etc. You hereby provide Your unconditional consent for Us to do so subject to the applicable law for the time being in force.

We will not use Your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Mudrex will only be in connection with the provision of agreed service products and this Privacy Policy. If You are no longer interested in sharing your Personal Information or wish to change/modify the Personal Information, please e-mail your request to help@mudrex.com.

SECTION 3 - INFORMATION SHARING AND DISCLOSURE TO THIRD PARTIES

Mudrex may use the services provided by third parties, i.e. data processors (such as third-party data centers, servers, online traffic and website analysis, direct marketing services, etc.) that may receive access to your personal data. In any such case, We ensure that Your personal data is transmitted only to the extent it is necessary to provide certain services of third party providers.

Moreover, in the light of investigations or other cases provided by law, Your personal data may be submitted to the law enforcement, judicial or pre-trial institutions. Your personal data may also be submitted to payment services providers, attorneys, auditors, other professional consultants, other third parties, related to the provision of Mudrex services and / or having legal basis to obtain such data. The Company will carefully assess the conditions under which such data will be processed and stored after transfer to the above entities.

As outlined above, we may collect Personal Data from customers located in the European Economic Area (“EEA”). To facilitate the services we provide to customers located in the EEA, we request explicit consent for the transfer of Personal Data from the EEA to outside of the area. If you are an individual located in the EEA and you decline to consent to such transfer, you will no longer be able to use OKX and our services. You will have the ability to withdraw your digital assets; however, all other functionalities will be disabled.

SECTION 4 - DATA RETENTION

We shall be entitled to retain Your Personal Information and other information for such duration as may be required for the purposes specified hereunder or for such other periods as may be required under the applicable laws and the said information will be used by Us only in accordance with this Privacy Policy. Notwithstanding anything contained herein, We will not retain your Personal Information and other information for longer than the periods provided below.

Data retention period: Unless otherwise stipulated by law, you agree that we have the right to retain all the collected personal information for the duration you use our Services and for 5 (five) or 8 (eight) more years after you withdraw from it, and delete it if the data is no longer subject to a legal obligation to which Mudrex is subject to. The retention period may be extended for a period not exceeding 1 (one) year, provided there is a reasoned request from a competent authority.

However, We may retain information related to You if We believe it may be necessary to prevent fraud or future abuse, to enable Us to exercise Our legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. When the retention period for Your Personal Information expires, We will actively destroy/delete such Personal Information and other information from Our systems.

We will comply with the following procedure for destruction and disposal of Your Personal Information and other information:

(i) IT department is responsible for deleting or destroying electronic records. This includes ensuring that the Personal Information and other information is permanently removed and from company system and destroyed.

(ii) No Personal Information and other information that are currently involved in, or have open investigations, audits, or litigation pending shall be destroyed or otherwise discarded.

(iii) When retention requirements have been met, Personal Information and other information shall be immediately destroyed.

(iv) The authorized methods of destruction for non-electronic Personal Information and other information are shredding.

SECTION 5 – SECURITY

You are aware of all security risks, including possible third-party interception of any of Your transactions and statements of account on the internet and the content of Your transactions or statements of account becoming known to third parties. You agree and undertake that You shall not hold Mudrex liable therefore in any way. The use and storage of any information, including without limitation, the credit card number, account information, transaction activity, account balances and any other information available or stored on Your Device is at Your own risk and responsibility. You furthermore acknowledge and accept that Mudrex may not encrypt all content or communications from and to Your Online Platforms(s).

SECTION 6 - COOKIES

"Cookies"  are small computer files that are transferred to Your computer's hard drive that contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing the Online Platforms. Cookies are data collection devices to help analyze Our web flow and measure promotional effectiveness. Most cookies are session cookies, meaning that they are automatically deleted from Your hard drive at the end of a session. You are always free to decline a cookie if Your browser permits. At Your option, expense and responsibility, You may block cookies or delete cookies from Your hard drive. However, by disabling cookies, You may not have access to the entire set of features of the Online Platforms.

Generally, We use Cookies to customize Your experience on our Online Platforms and to store Your token so You do not have to re-enter it each time You visit the Online Platforms. We do not link the information stored in these Cookies directly to any of Your Information You submit while on the Online Platforms.

SECTION 7 - YOUR CONSENT AND CHANGES TO PRIVACY POLICY

Withdrawal of consent:  You may choose to withdraw Your consent (including regarding processing of data by Us or by any third party or regarding data retention) provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to help@mudrex.com. In case You do not provide Your consent or later withdraw Your consent, We request You not to access the Online Platforms and use the Services provided by Us and also reserve the right to not provide You any such Services on the Online Platforms. In such a scenario, Mudrex may delete Your information (personal or otherwise) or de-identify it so that it is anonymous and not attributable to You.

Correcting inaccuracies in the information:  You may correct or update any information online. In the event of loss of access details, You may retrieve the same or receive new access details by sending an e-mail to: help@mudrex.com.

Right to Erasure:  This is also known as ‘the right to be forgotten’ and, in simple terms, enables You to request the deletion or removal of Your Personal Information where there’s no compelling reason for Us to keep it. Such right of erasure can be exercised by writing to Us at help@mudrex.com. This is not a general right to erasure; there are exceptions, such as when the law requires Us to retain certain personal information about You or where such retention is required for providing Our Services to You, etc.

The right to restriction of processing.  When there are circumstances specified in certain legal acts (when the processing of personal data is illegal, You contest the accuracy of the data, etc.), You also have the right to request Mudrex to restrict the processing of Your data.

The right to data portability.  You have the right to transfer Your data processed by Mudrex with Your consent and by automated means to another controller.

The right to disagree with the processing of your personal data  if it is processed on a legitimate interest basis, unless there are legitimate reasons for such processing or for the purpose of claiming, enforcing or defending legal requirements.

The above mentioned request shall at least comply with the following requirements:

• The request shall be in writing, readable and understandable;
• The request shall include Your full name and (or) other contact information which may help us to identify You properly;
• The request shall include clear and precise information on which of the rights mentioned in clause 8 You would like to exercise;
• If You are exercising your rights through a representative, Your request shall include the representative’s first name, last name, contact information for the communication and include a document certifying the representation.

Mudrex will reply to Your written request within a period of note more than 30 (thirty) calendar days since the day of receipt of such request. In exceptional circumstances, which may require additional time, this deadline for Our reply may be extended by a further two (two) months depending on the complexity of the situation. We may refuse to satisfy Your request by giving You a written substantiated notice in case any circumstances set out in the applicable legislation are determined.

In case You deem that Your rights have been violated, You have the right to file a complaint to the State Data Protection Inspectorate (You can find more information on the website www.mudrex.com However, We strongly recommend You to contact us firstly in order to find the right solution to a problem.

SECTION 8 - LINKS TO OTHER SITES

This Service may contain links to other sites. If You click on a third-party link, You will be directed to that site. Note that these external sites are not operated by Us. Therefore, We strongly advise You to review the privacy policy of these Online Platforms. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

SECTION 9 - CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Online Platforms.

CONTACT US

If You have questions, concerns or grievances regarding this Privacy Policy, You can email us at Our Nodal Grievance Officer:

Name: Amit Rangari

Email-address: amit@mudrex.com